Privacy Policy for Patients

1. Introduction

This Privacy Policy explains how MDOPS, operated by Sanket Software Technologies, collects, uses, and protects your personal health data when you use our mobile or web application for booking appointments, viewing prescriptions, and receiving reminders.

2. What Information We Collect
  • Name, age, gender, mobile number
  • Contact information (email, phone)
  • Medical history, symptoms, allergies, vitals
  • Appointment details, prescribed medications
  • Consent and communication preferences
3. How We Use Your Information
  • To schedule and manage your appointments
  • To enable your doctor to view your records for accurate diagnosis
  • To send reminders for upcoming appointments
  • To provide you with access to your prescriptions and visit history
4. Legal Basis for Processing
  • Your consent
  • Medical care needs as directed by your chosen healthcare provider
  • Legal obligations under Indian laws like DPDPA 2023
5. Data Sharing

Your data is only shared with:

  • The doctor or hospital you book with
  • Regulatory or legal bodies if mandated by law

We do not sell or share your data for marketing or advertising purposes.

6. Data Retention

We retain your health records securely for a period in line with NABH guidelines (typically 3 to 10 years), or as required by your treating provider.

7. Your Rights
  • Access your personal data
  • Request corrections to your data
  • Withdraw consent for appointment reminders
  • Request deletion of your records (unless retention is legally or medically required)
8. Security Practices

We use encryption, secure servers, and role-based access to protect your data. Only authorized individuals (such as your doctor) can view your information.

9. Changes to This Policy

We will notify you of any major changes to this Privacy Policy through the MDOPS app or by email at least 15 days before they take effect.

10. Contact Us

If you have any questions or concerns, please contact:
Email: support@mdops.com