Privacy Policy
1. Overview
Sanket Software Technologies is committed to protecting the confidentiality and privacy of patient and provider data. This Privacy Policy outlines how we collect, use, and safeguard personal data in compliance with Indian laws, including the Digital Personal Data Protection Act (DPDPA) 2023 and NABH guidelines.
2. Information Collected
- Patient details: name, age, contact, demographics
- Clinical data: symptoms, medical history, vitals, allergies, prescriptions
- Appointment & visit data
- Physician and clinic details
- Access logs and usage activity
3. Purpose of Use
Personal data is collected and used for:
- Patient registration and scheduling
- Clinical documentation and prescription generation
- Communicating appointment reminders (with patient consent)
- Record-keeping and audit compliance
4. Legal Basis
We process personal data based on:
- Patient consent
- Legitimate medical use by treating physicians
- Legal obligations under NABH or government regulations
5. Data Sharing & Access Control
Sanket Software Technologies does not share patient data with third parties, except:
- With your explicit authorization
- As required by Indian law or accreditation bodies (e.g., NABH audits)
Access is role-based and restricted to authenticated users only.
6. Data Retention
Records are retained as per NABH guidelines:
- Outpatient records: minimum 3 years
- Inpatient records: minimum 10 years
Retention may extend as legally mandated.
7. Security Measures
We employ security safeguards including:
- HTTPS (SSL/TLS) encryption for all data transfers
- Role-based access and authentication controls
- Daily encrypted backups and regular audits
- Monitoring and alerting for unauthorized access
8. Patient Rights
- Request access to their records
- Correct inaccurate data
- Withdraw consent for reminders
- Request deletion (if not restricted by legal or medical obligations)
9. Changes to This Policy
Sanket Software Technologies will notify users of any material changes to this Privacy Policy through in-app MDOPS notifications or by email, at least 15 days before changes take effect.
10. Contact Information
Email: support@mdops.com